Dealing with a product flaw is a challenge for any company, but it’s also an opportunity. It’s a chance to prove how much you care. By being honest and straightforward, you can actually build greater customer loyalty. It’s disappointing that the modern Apple is so willing to stonewall, and that it can take an inexcusablyweiterlesen

Ken Segall antwortet auf „Anti-Event”-Kolumnen — so wie der von Shira Ovide („We Don’t Need Tech Infomercials“) oder Charlie Warzel („The Last Apple Keynote. Let’s Hope“). [But] product intro events are purely voluntary. Watch them or don’t. Your choice. You know, there’s already a harsh penalty in place for companies that repeatedly bore us or wasteweiterlesen